Administrative Specialist I, CRS
Holmes Murphy is one of the nation's largest privately held insurance brokerages.
It is our mission to promote health, protect wealth, and deliver peace of mind to our clients.
We pride ourselves on being a place where employees love what they do, and who they do it with! In fact, we live by our purpose statement of Caring for your unique potential is our SOUL purpose!Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes! We truly believe every employee within our company contributes their own unique talents for the greater good, and we thrive on knowing our environment supports and cares for everyone's individual strengths.
We are looking to add a Administrative Specialist 1 to join our Creative Risk Solutions team in Waukee.
This is a temporary position with the potential for full time.
Candidates thrive in our environment when they harness their collaborative mindset, strong interpersonal communication skills, and a love of learning.
The purpose of this position is to accurately and efficiently transcribe loss data into a computer software for the initial claim process to begin.
To provide excellent customer service to internal staff, insured, claimants and other providers.
To support CRS adjusters by scanning and distributing bills, correspondence, legal documents, pictures and anything related to individual claims files and submit bills for review to managed care company.
To maintain everything in the system for the adjusters to accomplish the best claim outcome.
Responsibilities:
Properly identifies and assigns losses reported through claims system to the appropriate claims adjuster.
Receives, gathers and accurately transmits loss information to CRS from communications with the insured, claimants, and internal staff in a timely manner.
Enters and maintains accurate loss information on a computer system during the claim process.
Processes incoming CRS mail once the mail room has opened and scanned mail into Shared Mail Scanning Folder along with incoming mail through the Paperless email account.
Receive, sort and distribute daily checks.
Enters data for policy renewals.
Maintains accurate data in our contact database.
Back-up for customer inquiries when adjusters are unavailable.
Performs special projects and other duties as requested.
Knowledge, Skills and Abilities:
General knowledge of worker's compensation and property casualty insurance coverage and the ability to apply that knowledge in the performance of the job duties.
Ability to work with persons under adverse or highly emotional conditions.
Skillful knowledge of the claims process.
Requires excellent time-management and organizational skills.
Ability to work daily and extended hours, as necessary.
Ability to understand limited property/casualty coverages and forms.
Ability to maintain confidentiality.
Ability to act in a professional and courteous manner.
Ability to learn various software programs.
Must be knowledgeable of and comply with HMA's Client Privacy Policy, HIPAA regulations and E&O procedures and policies.
Qualifications:
Education:
High school diploma, or GED required.
Experience:
Minimum 2 years of administrative experience, with background in property/casualty coverage preferred.
Holmes Murphy & Associates is an Equal Opportunity Employer.
#LI-AD1 Recommended Skills Administration Claim Processing Communication Confidentiality Coordinating Curiosity Estimated Salary: $20 to $28 per hour based on qualifications.
It is our mission to promote health, protect wealth, and deliver peace of mind to our clients.
We pride ourselves on being a place where employees love what they do, and who they do it with! In fact, we live by our purpose statement of Caring for your unique potential is our SOUL purpose!Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes! We truly believe every employee within our company contributes their own unique talents for the greater good, and we thrive on knowing our environment supports and cares for everyone's individual strengths.
We are looking to add a Administrative Specialist 1 to join our Creative Risk Solutions team in Waukee.
This is a temporary position with the potential for full time.
Candidates thrive in our environment when they harness their collaborative mindset, strong interpersonal communication skills, and a love of learning.
The purpose of this position is to accurately and efficiently transcribe loss data into a computer software for the initial claim process to begin.
To provide excellent customer service to internal staff, insured, claimants and other providers.
To support CRS adjusters by scanning and distributing bills, correspondence, legal documents, pictures and anything related to individual claims files and submit bills for review to managed care company.
To maintain everything in the system for the adjusters to accomplish the best claim outcome.
Responsibilities:
Properly identifies and assigns losses reported through claims system to the appropriate claims adjuster.
Receives, gathers and accurately transmits loss information to CRS from communications with the insured, claimants, and internal staff in a timely manner.
Enters and maintains accurate loss information on a computer system during the claim process.
Processes incoming CRS mail once the mail room has opened and scanned mail into Shared Mail Scanning Folder along with incoming mail through the Paperless email account.
Receive, sort and distribute daily checks.
Enters data for policy renewals.
Maintains accurate data in our contact database.
Back-up for customer inquiries when adjusters are unavailable.
Performs special projects and other duties as requested.
Knowledge, Skills and Abilities:
General knowledge of worker's compensation and property casualty insurance coverage and the ability to apply that knowledge in the performance of the job duties.
Ability to work with persons under adverse or highly emotional conditions.
Skillful knowledge of the claims process.
Requires excellent time-management and organizational skills.
Ability to work daily and extended hours, as necessary.
Ability to understand limited property/casualty coverages and forms.
Ability to maintain confidentiality.
Ability to act in a professional and courteous manner.
Ability to learn various software programs.
Must be knowledgeable of and comply with HMA's Client Privacy Policy, HIPAA regulations and E&O procedures and policies.
Qualifications:
Education:
High school diploma, or GED required.
Experience:
Minimum 2 years of administrative experience, with background in property/casualty coverage preferred.
Holmes Murphy & Associates is an Equal Opportunity Employer.
#LI-AD1 Recommended Skills Administration Claim Processing Communication Confidentiality Coordinating Curiosity Estimated Salary: $20 to $28 per hour based on qualifications.
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